Privacy Policy

1. Introduction

Red Flags ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered relationship intelligence service.

By using Red Flags, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our service.

2. Information We Collect

Personal Information

When you sign up for Red Flags, we collect:

• Name: To personalize your experience and communications
• Email Address: For account access, notifications, and support
• Phone Number (Optional): Only if provided, for optional SMS notifications

Conversation Data

To provide our analysis service, we process:

• Text messages, emails, and direct messages you upload
• Voice messages (transcribed for analysis)
• Screenshots of conversations from supported platforms

Usage Data

We automatically collect certain information when you use our service:

• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)
• Analytics data to improve our service

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI analysis service
• Generate personalized relationship insights and coaching recommendations
• Communicate with you about your account and updates
• Respond to your inquiries and support requests
• Analyze usage patterns to improve user experience
• Protect against fraudulent or unauthorized activity

4. Data Security

We implement appropriate technical and organizational security measures including:

• End-to-end encryption for all conversation uploads
• Secure, isolated data storage environments
• Regular security audits and penetration testing
• Strict access controls limiting employee data access
• Automatic data anonymization in our analytics

5. Data Retention

We retain your data according to the following guidelines:

• Account Information: Retained while your account is active and for 30 days after deletion request
• Conversation Data: Processed for analysis, then deleted from our servers within 90 days
• Analysis Results: Retained in your dashboard until you choose to delete them
• Usage Logs: Retained for 12 months for security and service improvement

You can request deletion of your data at any time by contacting us.

6. Data Sharing

We do not sell, trade, or rent your personal information or conversation data to third parties.

We may share information only in the following limited circumstances:

• Service Providers: With trusted vendors who assist in operating our service (e.g., cloud hosting, payment processing), bound by strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Safety: To protect the rights, property, or safety of Red Flags, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with continued privacy protections)

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Portability: Request a portable copy of your data
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@redflags.ai.

8. Cookies and Tracking

We use essential cookies to:

• Keep you logged into your account
• Remember your preferences
• Ensure security of your session

We may use analytics cookies to understand how users interact with our service. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Red Flags is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@redflags.ai
• Response Time: We aim to respond to all privacy inquiries within 48 hours